FAQ: I don't receive the auto-reply email of my shopping

When you purchase an item from our store, you will immediately receive an auto-reply email to your registered email address as shown below.

If you do not see such an auto-reply email like this, please search your email system's spam folder.

The email address for this store is as follows.

arigato@the-worlds-oldest-inkstick.jp

The title of the auto-reply email is as follows.

Hi John Smith, Order #9999 confirmed

If you still can't find it, please feel free to contact us.

General terms and conditions of use of our online store

Purchasing and using our sales products ( inksticks, inks, etc. ) for any purpose other than its original purpose ( Calligraphy and watercolor painting on paper ) is at your own risk. Whatever happens, WE ICHI inc. AND KOBAIEN ARE NOT RESPONSIBLE FOR IT.
All customers are the importer of record in the destination country, you are responsible for: (a) paying for all import fees such as import duties and customs taxes, and (b) ensuring that Products can be lawfully imported, and comply with all laws and regulations of the destination country.
We do not take any responsibility for delivery accidents. Customers are assumed to have understood and agreed to this before placing an order.
Every customer is the importer of record in the destination country and the customer is responsible for: (a) ensuring that the goods are imported legally and comply with all laws and regulations of the destination country. If necessary, carry out all import-related formalities yourself. (b) paying all import fees, including import duties and customs taxes.
Some countries may not be able to be sent the items listed here (especially liquid ink). Please check your country's import rules when ordering. We will also check when we ship, and if we find products that we cannot ship at that time, we will cancel the entire order once we have found them. Please understand this in advance.
If the recipient does not receive the package and it is returned to us, the buyer can either pay the shipping costs again and have the package shipped again from our office in Japan, or cancel the purchase and only receive the order price excluding shipping costs. In either case, we will charge the customer a refund processing fee based on the purchase price. If we are unable to contact the purchaser after six months, the purchase will be deemed cancelled. In such a case, we will refund the order price excluding shipping costs only when we are contacted. Again, we will charge the customer a refund processing fee corresponding to the purchase price.
The products sold on this online store may be of a different colour or shape from that shown in the photographs, depending on the time of year or the size of the product. The customer understands and accepts this before making a purchase. We will not accept any request from the customer to return or request a refund on the grounds that the goods are a different colour or shape to those shown in the photographs.

Shipping

Due to the war of aggression against Ukraine by Russia., some countries are not able to ship products from Japan.

We sincerely apologize for any inconvenience this may cause.

It may be possible for us to handle this matter on an individual basis.

If your country does not appear in the checkout page as a shipping destination, please do not hesitate to contact us.

We hope that the world will soon be at peace.

CONTACT US >>

Approximate time from order to shipment.

We employ the least expensive means of preparing shipments in Japan. Therefore, it takes approximately 4-5 business days (excluding weekends and holidays) from the time your order is placed to the time it is shipped.

We can send itemss to the following countries and with the following shipping costs.

All customers are the importer of record in the destination country, you are responsible for: (a) paying for all import fees such as import duties and customs taxes, and (b) ensuring that Products can be lawfully imported, and comply with all laws and regulations of the destination country.

Some countries may not be able to be sent the items listed here (especially liquid ink). Please check your country's import rules when ordering. We will also check when we ship, and if we find products that we cannot ship at that time, we will cancel the entire order once we have found them. Please understand this in advance.

Our shipping methods are;

1) EMS, Fastest and Safe. Recommended
( Express Mail Service, Top priority Mail Service by Air, which is the fastest and registered international mail service.
Delivery in 2-3 weeks / Tracking / Signature required on delivery / Compensation ( up to 2,000,000JPY) .
https://www.post.japanpost.jp/int/ems/index_en.html )

2) International ePacket, inexpensive, slower than EMS
( Small items under 1kg can be sent for a cheaper price comparing to EMS (International Express Mail). The items are sent by airmail.
Delivery in 4-8 weeks / Tracking / Compensation ( up to 6,000JPY) .
https://www.post.japanpost.jp/int/service/epacket_en.html )

We do not take any responsibility for delivery accidents. Customers are assumed to have understood and agreed to this before placing an order.

If your country is not on this list, please let us know. We will work with you to solve the problem.

g: gram

¥: Japanese Yen

Japan Domestic

Flat rate ¥600

Taiwan ( 台灣 ) ,South Korea, Mainland China ( 中華人民共和国 )

EMS ( Express Mail Service )
0 g - 500g ¥2050
501g–600g ¥2200
601g–700g ¥2350
701g–800g ¥2500
801g–900g ¥2650
901g–1,000g ¥2800
1,001 g - 1,500 g ¥3400
more than 1501 g ¥4100

International ePacket
0 g - 100g ¥1290
101g–200g ¥1380
201g–300g ¥1470
301g–400g ¥1560
401g–500g ¥1650
501g–600g ¥1740
601g–700g ¥1830
701g–800g ¥1920
801g–900g ¥2010
901g–1,000g ¥2100

Indonesia, Philippines, India, Thai, Vietnam, Malaysia, Singapore, Hong Kong ( 香港 ), Makau ( 澳門 )

EMS ( Express Mail Service )
0 g - 500g ¥2500
501g–600g ¥2750
601g–700g ¥3000
701g–800g ¥3250
801g–900g ¥3500
901g–1,000g ¥3750
1,001 g - 1,500 g ¥4450
more than 1501 g ¥5150

Australia and New Zealand

EMS ( Express Mail Service )
0 g - 500g ¥3750
501g–600g ¥4000
601g–700g ¥4250
701g–800g ¥4500
801g–900g ¥4750
901g–1,000g ¥5000
1,001 g - 1,500 g ¥6150
more than 1501 g ¥7300

International ePacket
0 g - 100g ¥1390
101g–200g ¥1510
201g–300g ¥1630
301g–400g ¥1750
401g–500g ¥1870
501g–600g ¥1990
601g–700g ¥2110
701g–800g ¥2230
801g–900g ¥2350
901g–1,000g ¥2470
1001 g - 1100g ¥2590
1101g–1200g ¥2710
1201g–1300g ¥2830
1301g–1400g ¥2950
1401g–1500g ¥3070
1501g–1600g ¥3190
1601g–1700g ¥3310
1701g–1800g ¥3430
1801g–1900g ¥3550
1901g–2,000g ¥3670

USA

USA

EMS ( Express Mail Service )
0 g - 500g ¥4500
501g–600g ¥4780
601g–700g ¥5060
701g–800g ¥5340
801g–900g ¥5620
901g–1,000g ¥5900
1,001 g - 1,500 g ¥ 7200
more than 1501 g ¥8500

Europe, Middle East, Canada, South America

UK, Netherlands, Italy, Iceland, Ireland, Switzerland, Spain, Lithuania, Turkey, France, Liechtenstein, Oman, Poland, Qatar, Kuwait, Germany, Finland, Canada, Monaco, Austria, Checo, Israel( Not deliverable to GAZA(Zip code: P840-P899), KHAN YUNIS(P930-P969), NORTH GAZA(P800-P839), RAFAH(P970-P999)), Argentina, Brazil,

EMS ( Express Mail Service )

0 g - 500g ¥3750
501g–600g ¥4000
601g–700g ¥4250
701g–800g ¥4500
801g–900g ¥4750
901g–1,000g ¥5000
1,001 g - 1,500 g ¥ 6150
more than 1501 g ¥7300

Sweden, Norway, Slovakia, Croatia, Serbia, Slovenia

International ePacket
0 g - 100g ¥1390
101g–200g ¥1510
201g–300g ¥1630
301g–400g ¥1750
401g–500g ¥1870
501g–600g ¥1990
601g–700g ¥2110
701g–800g ¥2330
801g–900g ¥2350
901g–1,000g ¥2470

Africa

South Africa

EMS ( Express Mail Service )

0 g - 500g ¥4200
501g–600g ¥4500
601g–700g ¥4800
701g–800g ¥5100
801g–900g ¥5400
901g–1,000g ¥5700
1,001 g - 1,500 g ¥ 7200
more than 1501 g ¥8700

Returns

Only unused and unopened products will be accepted for return. In such cases, the customer is responsible for shipping costs. A return shipping fee of US$10 will be charged. Shipping costs are non-refundable.

To complete your return, please contact us or send us an email - arigato@the-worlds-oldest-inkstick.jp with the subject line “Return” stating the item you would like to return, your order number and reason for making the return.

If you are approved, then your refund will be processed via PayPal.

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FAQ: I don't receive the auto-reply email of my shopping

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5 star Koukaboku inkstick ( 五星紅花墨 )

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Kobaien letter writing set　古梅園レターセット

Plum blossoms in spring - Kobaien plastic file folder　古梅園ファイルフォルダー・漱石梅

Saibiboku Single Piece ( The Inks of Color and Beauty, 彩美墨単色販売個別・単品 ) - 301 SUMI ENJI ( Sumi black Deep red 301 墨燕脂 )

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5 star Koukaboku inkstick ( 五星紅花墨 )

Tenpyo Inkstone ( 天平硯 Not a Kobaien Product )

Saibiboku ( The Inks of Color and Beauty, 彩美墨 )

Kobaien letter writing set　古梅園レターセット

Plum blossoms in spring - Kobaien plastic file folder　古梅園ファイルフォルダー・漱石梅

Saibiboku Single Piece ( The Inks of Color and Beauty, 彩美墨単色販売個別・単品 ) - 301 SUMI ENJI ( Sumi black Deep red 301 墨燕脂 )

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FAQ: I don't receive the auto-reply email of my shopping

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Terms & Conditions

General terms and conditions of use of our online store

Shipping

Japan Domestic

Taiwan ( 台灣 ) ,South Korea, Mainland China ( 中華人民共和国 )

Indonesia, Philippines, India, Thai, Vietnam, Malaysia, Singapore, Hong Kong ( 香港 ), Makau ( 澳門 )

Australia and New Zealand

USA

Europe, Middle East, Canada, South America

Sweden, Norway, Slovakia, Croatia, Serbia, Slovenia

Africa

Returns

Popular Products